Resident Services Office-R.S.O.
Tel:(612) 338-6161

The RSO is a 24-hour a day operation. Services offered to Residents include:

• Mobile Patrol
• Emergency Response
• Video Monitoring
• Investigations
• Riverside Parking Contracts
• Riverside Guest Parking
• Property Manager appointments
• Emergency Maintenance Checks

Dear Residents:

Your safety and security is a very important issue in determining your overall comfort and happiness in life, and it is also very important to your Resident Services Office (RSO) staff. For this reason I hope you will give me the opportunity to tell you about some of our services and goals.

Many of you have probably been acquainted with some of our staff already, but I am guessing most of you are unfamiliar with some of our services. You most likely have already noticed a Hannon Patrol vehicle drive slowly through your parking lot trying to keep loiterers out of your area or spoken to one of our Officers about a disturbance in your neighborhood. We would like to encourage you to contact us before you have a crisis.

If you have noticed an area on your property that you believe is or could be a place of a problem, we want to hear from you. You may, for example, have noticed a normally locked lobby door blocked open several times lately. We want to know about it. Your doors are locked for a reason. It is very possible that the people that are blocking the doors open are not supposed to be in your building.

I would also like to encourage you to contact us about things that you believe could cause problems in the future but may not necessarily be a problem now. There could be many potential problems that you could alert us to so as to avoid future problems. A poorly lit section in your parking lot inviting vandalism or a cracked tree branch that could break and hurt someone are only a couple examples of problems that we would like to hear about. I am sure you can think of others.

I also want to point out that we do not consider ourselves to be “security.” We are Resident Services. We are here to help make your living environment as safe and comfortable as possible. If you are unsure whether we handle a particular issue or problem, call us. We will try to help, and if we cannot help you, we will try to send you in the right direction.

The RSO is open 24 hours a day, 7 days a week for your convenience. To learn more about us, look us up at Riversideplaza.net under Contact Info. To contact the Resident Services Office directly for any concerns call (612) 338-6161. You may contact us for routine concerns via e-mail at rso@riversideplaza.net. You can also contact the Director of the Resident Services at jason@riversideplaza.net or call (612) 337-2642. NOTE: For emergencies first call 911 then call the RSO.

Sincerely,

Jason J. Elmes

Director, RSO